Refund policy

Last updated: October 19, 2026

Returns and cancellations

Return and refund policy

Because our products are made to order, we do not accept returns or exchanges for a change of mind, an incorrect size selection, or a different color preference, except where required by law. Please check the product details and size chart before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, has a printing or manufacturing defect, or contains the wrong item, contact **colleen@naughtydonkeyshop.com** as soon as possible and within **30 calendar days of delivery**. Include your order number and clear photos showing the issue. Please keep the item and packaging while we review your request.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund, where the problem is confirmed. Please contact us before sending anything back so we can provide the correct instructions.

Approved refunds

Approved refunds will be issued to the original payment method. The time it takes for a refund to appear depends on your payment provider.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at colleen@naughtydonkeyshop.com.